If you own or operate a business and are looking to expand then there are certain business aspects that can limit your growth. One of the most common is your IT setup. If you don’t have the right tools at your disposal then you can’t expect yourself or your staff to excel at their tasks. Below is a list of three technologies that each business should consider having to not only maintain their position but help them to gain new increase their footprint.
How You Communicate With Your Customers Is Key
Imagine that you contact a business. Your call is answered by somebody who asks you to hold. You then hear bland music for too long until you eventually hang up. The level of confidence that you have in that business has reduced because of their inability to manage their incoming calls.
Now, imagine that you called a similar company. While your call wasn’t answered by a person immediately, an automated service advised of the current wait time, where they sat in the queue, and played pleasant music during the wait while providing constant updates about their call position. See the difference?
The difference between these interactions isn’t an expensive telephony installation. In fact, the entire experience can be managed and handled virtually. Virtual PBX systems are great for small to medium enterprises to manage incoming customer and supplier traffic with ease without investing in expensive in-house infrastructure.
A Functioning Website
There is a reason why consumers feel comfortable buying products from popular sites like the Groupon Coupons page for Bass Pro, and it is because websites like these are well designed, practical, and providing function.
If you have a website that you designed and built yourself using a template then it is time for a change. If you don’t have a website at all, then you are in a perfect position. Speak with a local web designer who can create professional looking space that reflects your business. Instead of choosing templates, look for a designer that will ask questions about your business and your brand and look for ways to present this as a website.
Remote Working Access
When most managers think about working from home options or working in the field, it often involves images of large satellites on the roof of cars and expensive futuristic laptops. However, in today’s world, an employee can complete much of their work tasks using a tablet connected to the data signal of a smartphone. Speak with your contracted carrier about tablet options that will allow your staff to work while they are out of the office. Simply replying to emails while riding the train of updating a spreadsheet during a client meeting can enable work to continue back at the office without interruption.
Just because your business hasn’t reached your dream level yet doesn’t mean that it can’t benefit from the tools previously only available to big businesses. If you are looking to expand your business, look at your IT department for any limitations and find ways to overcome them. Your business and its growth rate will be all the better for it.